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Welcome to Primal Meats

Welcome! We're all about providing the best meats, including 100% grass-fed, Organic and Free-range, for your health needs. We are completely tailored to popular Ancestral Health Diets to help you find the right meats for your health journey.

We're passionate about high animal welfare and being more than sustainable, we're regenerative.

Have a Question?

Monday - Friday: 09:00 - 17:00 Model Farm, Hildersley, Ross on Wye, HR9 7NN 01989 567663 [email protected]

Delivery and Packaging

We deliver once per week on a THURSDAY (or you can opt for a Friday at checkout). Orders must be in by 10am Monday.

If the Monday is a bank holiday then the delivery day will change to a FRIDAY.

Wool sustainable delivery

The cost of delivery and packaging is £12.50 and we deliver throughout mainland UK.

Following your order, you will be directed to a Thank You page that will tell you when we expect your order to arrive.

If you order by 10.00am on Monday we can usually deliver your order to you on the Thursday of that week (or Friday if that is your preferred option). Orders placed after 10.00am on Monday will be delivered the following Thursday (the week after). Very occasionally we have to ask you to wait a little longer due to lack of availability of certain items. We will always offer you the chance to be refunded if you are not happy with the length of wait.

If you are not going to be in on the date or time of delivery then you can select ‘leave in a safe place’ with our courier or for it to be left with a neighbour. If the delivery day does not suit you, please contact us and we can try to arrange a different day that works for us both.

Packaging & returns

At Primal Meats we are always looking for ways to reduce our impact. We are pleased to introduce our returns process, enabling you to return the insulating wool liners and even unwanted ice packs to us for reuse.

Please collect the packaging from at least two orders before using this service.  The maximum weight that can be sent is 10kg.

Use our returns portal to get your QR code (or label if you have a printer) and take your parcel to one of the 7500+ CollectPlus locations throughout the UK.

Thank you for your help and support.

Our Courier

We will send you a ‘completed’ e-mail on the day the meat is collected from the farm shop, this will remind you your box will arrive the following day.

We have taken a great deal of time and effort supplying you with sustainable, nutritious, high-quality meat and we don’t want to let the side down when it comes to getting this meat to your door.

We have tried and tested nearly all the UK’s main couriers and chosen the service that is the most reliable, the cost of this is slightly higher than many of the most competitive companies, however, we feel it is a ‘false economy’ and an unacceptable waste of an animal’s life when a box gets lost (up to 10% in some cases).

We will do everything we can to ensure the meat arrives at your door.

grass fed beef rump steak

Delivery Day

Organic Grass fed Lamb Liver

Your box should arrive between 8.30am and 6pm on the day of delivery. Please contact us in the unlikely event your order does not arrive by 5.30pm. Contact us on the ‘chat’ function (quickest), [email protected] or by calling us on 01989 567663. Please have your order number to hand.

Why don’t we do next day delivery?

We appreciate you supporting our business and helping encourage farmers who farm in a way that supports a healthy planet and protects animal welfare. Genuine 100% grass fed meat is hard to secure as there are only a small number of farms in the UK rearing to these standards – our aim is to convince more farmers to convert by showing them there is demand, that’s the critical role YOU play.

We are a small business and these animals are currently scarce. We have the incredibly difficult task of trying to guess what customers may want, a month in advance and ensuring you get it fresh without wasting a scrap of this precious meat.

To make the business work, the butchery (hub) collects the orders by Monday and does all the cutting over Monday and Tuesday. We also work with a small but fantastic pastured and organic chicken supplier that only slaughters once a week and a wild game supplier that provides all our amazing genuine wild protein and sends it to our hub to add to the orders. All the orders are completed and packed on Wednesday to be picked up by DPD in the late afternoon. They will then be delivered to you on Thursday.

Wild Game

21 thoughts on “Delivery and Packaging

  • Dave WoodroofJuly 26, 2019 at 8:43 am

    Can you confirm which courier you use to deliver to London

    Reply
  • Jean JohnsonAugust 30, 2019 at 10:57 am

    We have a child coming to stay who is allergic to most things. She can however have chicken that is not contaminated by plastic packaging. Does your meat and chicken arrive in plastic packaging?

    Reply
  • Jose GarciaSeptember 1, 2019 at 9:47 am

    Hi, I will be in the Lake District in a couple of weeks time and was wondering if I could collect / but meet from the farm without the need to have it delivered?

    I am happy to preorder the meet of this helps?

    Thanks
    José Garcia.

    Reply
    • Caroline GrindrodSeptember 25, 2019 at 1:32 pm

      Hi, unfortunately we have no collect point, all deliveries made via DPD.

      Reply
  • Monika JarosSeptember 5, 2019 at 5:09 am

    Hi, what is the shelf life of the meat and is it suitable for freezing Please? Also, does the meat box arrive frozen?
    Many Thanks,
    Monika

    Reply
    • Caroline GrindrodSeptember 25, 2019 at 1:33 pm

      Hi. Yes the meat is suitable for freezing upto 6months. All meat is delivered fresh.

      Reply
  • Nicholas LeesonSeptember 13, 2019 at 9:22 am

    Hello, I’m hoping to make an order in early October. I live in Chester. If I were to select a Thursday delivery (a day when I’ll be working), can I leave instructions for the courier to leave the meat in the bricked shed within the garden? The gate is not locked. Alternatively, if I were to select a Friday delivery, do you know what time the courier typically delivers in Chester? I ask because on Fridays I am home by 1pm, so would be available for the delivery. One last question regarding the Friday delivery – is the meat picked up Wednesday afternoon, shipped out on the Thursday, and then delivered on Friday? If yes, does the extra day degrade the quality of the meat, and is a Thursday delivery preferable with respects to quality?
    Many thanks,
    Nicholas Leeson

    Reply
    • Caroline GrindrodSeptember 25, 2019 at 1:34 pm

      Hi. All deliveries are made via DPD. A 1 hr delivery slot is provided on the day by DPD. You can leave instructions as to where you would like it leaving. The meat is fine for upto 48hours in the delivery boxes.

      Reply
  • Paul PerrinSeptember 18, 2019 at 9:16 am

    Hello,

    Hope you are well. Are your meats delivered fresh? Meaning not previously frozen?

    Kind regards

    Reply
  • Catherine HollandNovember 7, 2019 at 6:35 pm

    I’m surprised you dont have any other options but £12.5, i think it’s very steep! you dont even have fat available. shame really..

    Reply
    • Caroline GrindrodNovember 15, 2019 at 3:01 pm

      Hi Catherine. Unfortunately yes post costs are high, this is to cover DPD postal, and all the necessary packaging to allow us to send your meats and keep them as fresh and cool and possible while in transit. A lot of customers bulk buy for the month to make it easier to swallow!!

      Reply
  • Anastasia MillarNovember 12, 2019 at 9:30 pm

    Hi, do you deliver to Scotland? Aberdeen

    Reply
  • Caroline GrindrodDecember 4, 2019 at 2:37 pm

    Hi.
    Thanks for your message. Unfortunately we only have 1 set fee for postal which is £12.50.
    Regards.

    Reply
  • martinDecember 5, 2019 at 12:13 pm

    Hi! About deliveries around Xmas/NYE, 2019/2020:

    I assume that you deliver on Dec. 19. After that, when is the first time? Jan. 2 or 9?

    cheers

    Reply
  • Susie MarshallFebruary 25, 2022 at 7:37 am

    Is there a way I can return the packaging for reuse? It seems a shame to discard the ice packs and wool insulation which could be easily reused.

    Reply
    • Caroline GrindrodFebruary 4, 2023 at 11:52 am

      Hi Susie
      If you save up the packaging from at least two orders you can use this portal to generate a returns label/QR code so that you can return the wool liners and ice packs to us for reuse. returns.sorted.com/primalmeats/
      Thank you.

      Reply

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